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Shipping and Returns

MX Store SHIPPING Australia & New Zealand.

Motoxparts prides itself on getting order fulfilment 100% correct - Getting your order to your door super fast
Motoxparts is very proud to say they stock what they sell under one roof. The only mx shop in NZ that does this and delivers directly to your door super fast.
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Motoxparts Distribution Centre supplies direct to the public and to trade (bike shops) all this is done by Motox parts website. All products on this website are kept at Motoxparts Distribution Centre over 50,0000 products in stock under one roof.
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Motoxparts is not like other website stores - Other online shops do not stock very much product - when you order from other shops they order in from their supplier which can lead to very slow delivery times (7-8 days at times) - or a few days after order is placed the customer often gets a call saying parts cannot be supplied as the supplier is out of stock (meaning you miss ride time and not happy) - You will not have these problems with Motoxparts order online now - get it fast to your door.

New Zealand Freight Prices Standard Courier Address: Orders placed by Motoxparts website have a very low $5.00 flat shipping rate this is any weight or size, so you can buy as much as you and only pay $5.00 freight anywhere within New Zealand. Most items are sent using Courier Post overnight service so will be in your hand the next day (overnight Monday-Thursday and if ordered on Friday you should receive the following Monday - Note: Courier Post does not deliver on a public holiday)

No door sales or pick-ups, we do not take cash or have payment facilities on the premises, this is distribution only – please order online. Tracking information is sent in an email at the end of the day of despatch. Please check junk box if not in inbox.

Rural #1) New Zealand Rural Delivery or Non Standard Courier Address (This is "NO Track/Trace" or "NO Insurance" cheap mans service $5 - For track/trace & Insurance see # 2 Rural below): Most are sent by NZ Post unless the order is large/heavy in some cases may be sent with Now Couriers, who will hand it to your rural postie (most are sent NZ Post). Delivery times can be at least 2-10 working days from when goods have been dispatched and orders are not sent with track and trace. This a two-day MXP working dispatch service.

If you have concerns or need your parcel quicker please refer to #2

Motoxparts highly advise Rural customers to use - Rural address & Courier service track/trace and insurance $8: below # 2 Rural

Rural # 2) Rural address & Courier service $8 (This is "Track/Trace & is Insured" this is the best service for all Rural address): If you want to send your order with Courier Post to your address select the "Rural Tracked $8" send by courier" option from the shipping location dropdown at checkout. The cost is only a few dollars more for this service, for this low cost you get your goods tracked with insurance - you would be silly not too use this one! This is the same day MXP working dispatch service. Please note this is not an overnight service, rural courier delivery to your address is a 2-3 day delivery service.

Australia Freight Air Prices: $10.00 flat very low shipping rate by air this is any weight or size, so you can buy as much as you can and only pay $10.00 shipping

PLEASE NOTE ORDERS UNDER $950 NZD do not attract a duty import charge into Australia.

Orders over $150 - Track/Trace door-door with insurance by air 2-3 working days delivery time for most (some city customers have reported next day delivery). A track/trace number will be emailed as soon as your order has been despatched. Orders under $150 most are sent standard post by air delivery time for most 3-10 days working days (these can vary times of year). Standard post is not tracked so a track/trace number is not available. An email will be sent letting you know your order has been shipped.

Australian customers can pay online only with a Master/Visa credit or debit card Bank payments are not accepted.

Motoxparts get items shipped super fast to your door in Australia: As soon as you have paid for your order it will be shipped that day (MXP working hours) We are a real supplier and stock all items on our site in our warehouse. Most other mx

stores have to get items in from an outside 3rd party supplier then ship to you, now that takes a lot more time. Not with Motoxparts, we have in stock and can send items from NZ to your door faster than you ordering from most places in Australia.

Australia Post orders under $150 (non-track/tace) - Goods are not tracked and delivery times may vary normally 3-8 days

Other countries: Motoxparts only ships to New Zealand and Australia. Please do not place a order if outside these countries.

Changing orders or adding to once placed

Motoxparts does not to combine, add to or change orders that have already been placed. The reason is this process takes time and will delay the dispatch of your order by a day or so as it will get put to the back. But more importantly, this will slow the dispatch of all orders delaying other customer’s orders which Motoxparts does not see as fair - Hope you understand - thank you

Shipping within NZ

Orders (except rural or non-courier address) being sent within New Zealand despatched with Courier Post for next day targeted delivery. Orders are sent 'signature required' unless otherwise requested via delivery instructions at checkout. If it is requested an order be 'left at front door', with no signature required (or similar) the customer takes responsibility for the delivery of the order as there will be no 'proof of delivery'. It is therefore recommended particularly for high-value orders that a signature is obtained. You may have an alternative e.g. work address the order can be sent to.

If your address is a South Island address and your parcel is large/heavy ( larger than a courier bag/satchel size) it will be despatch on a 2-day courier service with Courier Post. Please also scroll down for dangerous goods shipping information.

New Zealand Rural delivery or non-courier address most is by NZ Post unless the rural courier option ( $8) is selected in the shipping option box at checkout. Delivery times if $8 courier is not selected can be at least 2-8 days with NZ Post and these post orders are not sent with track and trace. Motoxparts cannot be held liable for parcels sent by NZ Post that do not arrive (which is very rare has not happened yet) as there is no way to trace/track goods. On the odd occasion, delivery time can be longer than stated, in this case you will just have to wait.

For fast delivery, rural customers are advised to access a 'town' address if at all possible. If so, orders will be sent with Courier Post and this is targeted overnight delivery, or select the $8 rural courier fee.

Items that are sent by courier request a signature on delivery. If a customer requests an item to be delivered and left with a signature and the item goes missing this not Motoxparts reasonability.

Dispatch notifications are sent out around 5pm Monday-Friday (excluding holidays). Please do not email Motoxparts before this time and ask if my order has been dispatched yet. Once your order has been dispatched you will be sent an email letting you know your order has been dispatched. Please check your spam or promotional folders for the email if you do not receive in your inbox.

Close off time for dispatch of orders is 3.30pm (NZ time) Monday-Friday. This is as long as the order has been paid for in full and payment has been cleared by Motoxparts. (this will not be the case with bank payment only card)

(At Christmas - New Year the order cut-off time is noon.)

Note you may place an order at exactly 3.30pm (NZ Time) on your side but Motoxparts may not receive this and pay confirmed until 3.31pm so the order may be dispatched to following day

Orders paid for and the payment is cleared by Motoxparts on Fridays before 3.30pm will normally be dispatched that day. You should receive your order that following Monday. Motoxparts does not at all offer a Saturday delivery service so please do not ask about this.

If Motoxparts is overload with orders your order may be dispatched the next Motoxparts working day. 95% of the time if an order is paid for a payment has cleared by 3.30pm (MXP working days NZ time) the order will be dispatched that day. Motoxparts does not work weekends or public holidays.

Dangerous Goods shipping: If your parcel contains aerosol sprays, air filter oil or air filter cleaner, delivery will take 1-2 days longer as these items are classed as dangerous goods and different freight methods are required. You can still track your order through Courier-Post. We cannot ship these items to Australia.

Australia Orders

Orders over $150 - Track/Trace door-door with insurance by air 2-4 working days delivery time for most (some city customers have reported next day delivery). A track/trace number will be emailed as soon as your order has been despatched. Orders under $150 most are sent standard post by air no tracking delivery time for most 3-10 days working days.

Note: Delivery times above are for city addresses if outside these areas shipping times may be longer.

If your order is especially large/ heavy you may be contacted regarding alternative shipping methods and there may be an extra payment required. This will not affect most orders.

Please note - Shipping times do not including weekends or holiday dates. After long weeks or holiday dates shipping may take 1-2 days longer than normal to get to you as we can get overloaded and so can the couriers. Motoxparts has no control over the delivery time of orders sent standard post, the delivery times given can vary and may take longer and in some cases less.

Australia Customs/Duties: Some orders may incur customs taxes in Australia this is up to the customer to pay (As far as Motoxparts knows this has only happened once out of thousands of international orders). Motoxparts has no control over these taxes and cannot advise what they will be once your parcel has arrived in Australia

Motoxparts cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.

Australia Post orders under $150 (non-track/tace) - Goods are not tracked and delivery times may vary normally 3-10 days

Incorrect Details on Orders

Motoxparts does not change any order details, this includes the delivery address. It is up to the customer to make sure all details are correct. If a customer has placed the wrong details such as delivery address they will have to go into their Motoxparts account and get the company delivering the goods, contact them and make arrangements.

Motoxparts is online orders only (no phone or email orders)

RETURNS AND CREDITS (please read all below before returning)

This does not apply if it states on a product page - non-returnable - this means Motoxparts will not take the part back for a credit or refund at all.

All returns must be sent in by courier - Motoxparts is no public access at all – If someone does come to the premises it is fully enclosed, if someone knocks on the door or call from the car park no one will answer – we are online only.

Our address for returns is (Very important - Do not send by post as we do not have a post box - the post will send it back to you which will take 2-3 weeks. Only send to Motoxparts by Courier)

Motoxparts Distribution Centre
Motoxparts LTD
Unit 4
700 Arthur Porter Drive
Hamilton
3200
New Zealand
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When returning a product/part it must arrive at Motoxparts in unused new condition, in its original undamaged packaging (*note: pack well as couriers can damage packing/parts), within 90 days (14 days trade customers). Please contact us as soon as possible at info@motoxparts.co.nz if you wish to return an item. We will affect a stire credit or exchange as soon as the item is received and its condition checked by Motoxparts.

Make sure you get a full store credit by returning your item(s) with the packaging in original, intact condition. Please don't return an item with packaging you wouldn't want to receive yourself.

If a part/goods are purchased and are intended to be used on a different make-model-year (this is called a guess fit which never works) Motoxparts has the right to refuse the part/goods back for a credit.

Please read before sending back for a return, all parts/goods sent back must meet all conditions below

  • All returns must have a copy of the original invoice (this can be found in your Motoxparts account) along with all the customers’ details, contact and address. If a item/items are returned without a copy of an invoice this will delay the processes.
  • Returned items must be enclosed in their original packaging. This includes all boxes, plastic containers, plastic bags, and any other packaging.
  • Items sold in vacuum sealed packaging cannot be returned if they are opened. If non-resalable packaging is not intact, the item is no longer in "new condition".
  • Original packaging that has been torn open or damaged cannot be accepted. These items are no longer in new condition.
  • The original packaging also includes all tags, information booklets, instructions, stickers, etc. Please ensure helmets come back with visor clings, jackets come back with tags attached, and hard parts come back with informational sheets.
  • Please pack your returns securely enough to prevent damage in transit. If we receive a damaged item, we have no way of knowing when or how the damage occurred and will not be able to accept it as a return.
  • To avoid damage and ensure you're store credit, pack items well with good with a solid protective outer packing, if not they can be damage during transit (no store credit). Take care and make sure engine parts are pack so they cannot be bent or damaged such as gaskets and have a good protective packing on both sides, pistons will not come of original packing and have good outer protective packing. This also goes for most parts/goods. If parts/goods cannot be packed well and protect in a shipping bag, we highly recommend packing in a shipping in a box.
  • Include the original invoice or other necessary contact information.
  • Items such as pistons - if these have tried to be installed and have one mark on the coating/surface or any oil or grease on them these will not be store credit. If a piston has a clip in it or a clip has been installed or rings installed we will not take back for credit. If a piston box returns with even a dirt fingerprint Motoxparts will not offer a store credit.
  • Store credits are not done until goods have been returned to Motoxparts, once Motoxparts receive the goods then they are inspected to meeting Motoxparts return conditions. If they do at that time Motoxparts will put a store credit on your account. This full process can take 1-2 days (working time) from when the return item/items are received back at Motoxparts.
  • If you require other goods urgently (to replace the incorrectly ordered goods being returned) before they have been returned and checked you will have to order the replacements online and pay for them. Or if you would like to wait for goods to be inspected to see if they meet the return conditions let Motoxparts know.
  • If the goods meet the return conditions the price of the goods only will be credited, not the shipping
  • A 20% restocking fee may apply to each returned

Returns must be sent by courier with track and trace.

Please ensure the item has been carefully packed and you have included either a copy of your order form or a note including your name, contact details and order number. Please ensure and/or track and trace. Do not return COD as the shipping department cannot accept COD items.

Returns may be subject to a re-stocking fee due to handling costs.

End User/Purchaser has full responsibility for ensuring the correct part has been purchased prior to installation. Motoxparts recommends any new replacement part be compared to the old part, prior to installation to ensure it is the correct part. This is standard practice before any new part is installed. Check all parts before removing form packing. It is the user’s responsibility to inspect and verify the parts/product supplied, dimensions, specifications are correct for what they are intended to be used for or fitted to.

Do not send items to Motoxparts in the post - very important

Please send return items or crankshafts to be rebuilt by courier only (track/trace) – not in the post, we do not have a business post address so the post will send it back to you. Just to let you know if an item is sent to Motoxparts in the post, it will be sent directly back to you by NZ post (it will not get to us). The item will most likely sit at NZ post centre for a few weeks before they return it directly to you.

Missing or non-delivery

If your order has been dispatched and you think it has gone missing or has not been delivery please contact Motoxparts as soon as possible. Missing or non-delivery orders must report to Motoxparts within 10 days after the order has been dispatched.

NZ post orders will not have a tracking number and cannot be tracked if they go missing; Motoxparts has no control over NZ Post as there is not a tracking number and will not be liable if items go missing sent NZ Post. If items/item go missing or damaged during NZ Post delivery service the customer will have to take this up with NZ Post and make a claim with NZ Post. If there is a problem agreeing to this please purchase elsewhere - This is why Motoxparts highly advises customers to use a tracked $8 rural courier service - just select this at checkout from the delivery drop-down menu.

We use Courier Post/NZ Post address checker to identify rural addresses.

See our terms and conditions for full warranty and guarantee information.