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Shipping and Returns

Motoxparts prides itself on getting order fulfilment 100% correct - Getting your order to your door super fast

Motoxparts is very proud to say they stock what they sell under one roof. The only MX shop in NZ that does this and delivers directly to your door. We supply direct to the public and to trade (bike shops) via Motoxparts website. All products on this website are kept at Motoxparts Distribution Centre, over 50,0000 products in stock, under one roof. Motoxparts is not like other website stores - Other online shops do not stock very much product - when you order from other shops they order in from their supplier which can lead to very slow delivery times (7-8 days at times) - or a few days after order is placed the customer often gets a call saying parts cannot be supplied as the supplier is out of stock (meaning you miss ride time)

You will not have these problems with Motoxparts - order online now - get it delivered fast to your door.

New Zealand Freight Prices for Standard Courier Address:

Orders placed by Motoxparts website have a very low $5.00 flat shipping rate, this is any weight or size, so you can buy as much as you want and only pay $5.00 freight within New Zealand. Most items are sent using Courier Post overnight service so it should be in your hands the next day (overnight Monday-Thursday and if ordered on Friday you should receive the goods the following Monday - Note: Courier Post does not deliver on a public holidays)

Orders are sent 'signature required' unless otherwise specified via delivery instructions at checkout. If it is specified an order be 'left at front door', with no signature required (or similar) the customer takes responsibility for the delivery of the order as there will be no 'proof of delivery'. It is therefore recommended particularly for high-value orders that a signature is obtained. You may have an alternative address e.g. work address the order can be sent to.

If your address is a South Island address and your parcel is large/heavy (larger than a courier bag/satchel size) it will be despatched on a 2-day courier service with Courier Post. Please also scroll down for dangerous goods shipping information.

Motoxparts highly advise Rural customers to use Rural tracked service $8.00.

Motoxparts highly advise Rural customers to select the Rural tracked service $8.00 option. Select this option at the shipping location dropdown at checkout. The cost is only a few dollars more for this service and your goods get tracked with insurance. This is dispatched the same day from Motoxparts however rural courier delivery can take up to 2-3 days from the time it leaves our Distribution Centre.

Australia Freight Air Prices: $10.00 flat very low shipping rate by air, any weight or size, so you can buy as much as you can and only pay $10.00 shipping

PLEASE NOTE: Orders under $950 NZD do not attract a duty import charge into Australia.

Orders over $150 - Track/Trace door-door with insurance by air 2-3 working days delivery time for most. Note: Delivery times above are for city addresses outside these areas shipping times may be longer. A track/trace number will be emailed as soon as your order has been despatched.

Orders under $150 - most are sent standard post by air. Delivery time for most is 3-10 days working days (these can vary depending on time of the year). Standard post is not tracked so a track/trace number is not available. An email will be sent letting you know your order has been shipped.

Australian customers can pay online only with a Master/Visa credit or debit card.

As soon as you have paid for your order it will be shipped that day (MXP working hours). We are a real supplier and stock all items on site in our warehouse. Most other MX stores have to get items in from an outside 3rd party supplier then ship to you. Not with Motoxparts, we have the goods in stock and can send items from NZ to your door faster than you ordering from most places in Australia.

If your order is especially large/ heavy you may be contacted regarding alternative shipping methods and there may be an extra payment required. This will not affect most orders.

Please note - Shipping times do not including weekends or holiday dates. After long weekends or holiday dates shipping may take 1-2 days longer than normal to get to you as we can get overloaded and so can the couriers.

Australia Customs/Duties: Some orders may incur customs taxes in Australia. This is up to the customer to pay. Motoxparts has no control over these taxes and cannot advise what they will be once your parcel has arrived in Australia. Motoxparts cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.

Other countries: Motoxparts only ships to New Zealand and Australia. Please do not place a order if outside these countries.

DISPATCH CLOSE OFF TIMES

Close off time for dispatch of orders is 3.30pm (NZ time) Monday-Friday. This is as long as the order has been paid for in full and payment has been cleared by Motoxparts.

Note you may place an order at exactly 3.30pm (NZ Time) on your side but Motoxparts may not receive this and pay confirmed until 3.31pm so the order may be dispatched the following day

Orders paid for and the payment is cleared by Motoxparts on Fridays before 3.30pm will normally be dispatched that day. You should receive you order that following Monday. Motoxparts does not offer a Saturday delivery service.

Note: If Motoxparts is overload with orders your order may be dispatched the next Motoxparts working day. 95% of the time if an order is paid for and the payment has cleared by 3.30pm (MXP working days NZ time) the order will be dispatched that day.

(At Christmas - New Year the order cut-off time is noon.)

DANGEROUS GOODS SHIPPING

If your parcel contains aerosol sprays, air filter oil or air filter cleaner, delivery will take 1-2 days longer as these items are classed as dangerous goods and different freight methods are required. You can still track your order through Courier-Post. We cannot ship these items to Australia.

Please note - Shipping times do not including weekends or holiday dates. After long weeks or holiday dates shipping may take 1-2 days longer than normal to get to you as we can get overloaded and so can the couriers.

RETURNS AND CREDITS (please refer to the Terms and Condtions tab)