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Shipping and Returns

TERMS AND CONDITIONS - SALES / WARRANTY / PAYMENT

Payment
Online NZ & AU
Mastercard/Visa payments are taken at the checkout pages of motoxparts.co.nz.
You do not need an account with motoxparts, if a new customer one will be created for you at checkout.
Australian customers wanting to pay by PayPal (This is for Australian customers only)
If you are a Australian customer and would like to pay with PayPal please click here to view how this is done.
Online NZ only
Payment by Internet banking is available at checkout.
Online Rest of World
Contact us re how to pay & to arrange shipping. Payment can be made through Paypal to verified Paypal customers only. Payment is not available through credit card online. Contact us for more information sales@motoxparts.co.nz.
Trade Customers
Can login in and order online by account

Motoxparts Distribution Centre Only (Note: This is a distribution centre only pick-up or door sales)

Shipping is only $5 nationwide NZ per order any number of products!
So if you are local consider $5 and next working delivery versus all the hassle of battling your away across town (damn Auckland traffic!) to collect your order. (Not including holidays, weekends or day-after-holidays when delivery may take 1-2 days)
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YOUR RIGHTS

Motoxparts LTD is a New Zealand based New company and complies with New Zealand consumer law. This means that shopping with Motoxparts LTD is safe. By visiting our website you accept and agree to the content of these Terms and Conditions and shipping conditions. Our Terms and Conditions do not affect your statutory rights.

ACCURACY OF INFORMATION

We put a lot of time and effort into describing and photographing the products we sell using manufacturer's websites, catalogues, our own photography studio and often our own descriptions of the products.

Although we aim that every picture and description is 100% accurate, mistakes do occur so let us know if you see or read something that isn't correct. If you've purchased something based on a picture or description on the website which turns out to be incorrect we'll happily replace or give a store credit.

Bank Payments Please make sure the correct order number of the order placed is placed with bank payment when making payment to Motoxparts - If this is not done the order may take 3-4 days longer to be dispatched. The exact amount must be paid if not the order may be delayed 3-4 for dispatch, say if the payment is $39.95 do not pay $40, pay $39.95.

RETURNS AND CREDITS (this does not apply if it states on a product page - non-returnable - this means Motoxparts will not take the part back for a credit or refund at all)
When returning a product/part it must arrive at Motoxparts in unused new condition, in its original undamaged packaging (*note: pack well as couriers can damage packing/parts), within 90 days (14 days trade customers). Please contact us as soon as possible at info@motoxparts.co.nz if you wish to return an item. Motoxparts affect a credit or exchange as soon as the item has been checked to meet Motoxparts returm policy.

If goods return meet Motoxparts return policy, Motoxparts will place credit for the cost of the goods on the customer’s account. This credit then can be used with the next purchase from Motoxparts. To active this credit the customer must login into their account before placing the order.

End User/Purchaser has full responsibility for ensuring the correct part has been purchased prior to installation. Motoxparts recommends any new replacement part be compared to the old part, prior to installation to ensure it is the correct part. This is standard practice before any new part in installed.Check all parts before removing form packing. It is the user’s responsibility to inspect and verify the parts/product supplied, dimensions, specifications are correct for what they are intended to be used for, or fitted to.

Due to the nature of performance applications, parts are sold without an express warranty or any implied warranty of merchantability or fitness for a particular purpose.

Motoxparts or any supplier of Motoxparts products shall not be liable under any circumstances for any special incidental or consequential damages including, but not limited to, damage, loss of profits or revenue, costs of purchased goods or claims of customers of the purchaser which many arise and /or result from sale or installation of this part.

If a part/goods are purchased and are intended to be used on a different make-model-year (this is called a guess fit which never works) Motoxparts has the right to refuse the part/goods back for a credit.

Installation of parts may adversely affect vehicle manufacturer's warranty coverage.

If you have received an item and it was not the item you ordered: Motoxparts must be contacted within 10 days from when the order was dispatched fro Motoxparts.

A 20% restock fee will apply to each return item

1. Please ensure that the correct part was ordered. This can be done by checking the part number in your invoice which is held in your online account at motoxparts.co.nz

2. Please email or call Motoxparts as soon as possible.

3. Motoxparts will need to get this part back before sending out a replacement.

4. Motoxparts will send you a courier bag/box (this is within New Zealand & nz post items will be different) so the item can be returned at Motoxparts' expense. Motoxparts prefers to send out a return courier pack whenever possible as we can track the item being returned.

5. As soon as Motoxparts receives the item back, the correct item will be dispatched at Motoxparts' expense (as long as the item meets 6. Terms below) . A tracking number will be emailed (track/trace only applies to items sent by courier with NZ & overseas). As we use an overnight courier service within New Zealand the return & exchange can take just a couple of days, if the item is returned promptly. We apologise for the inconvenience but due to the non-return of items the correct product cannot be despatched until the incorrect item is received back.

6. All parts must be returned in new condition, we do understand in some cases the packaging may have been damaged. This is usually okay as long as it is Motoxparts fault the incorrect item was received and was opened due to thinking the item was what was ordered. The item itself must be in brand new condition - no marks, has not been fitted etc, and if packing is damage pleased return this as well.

7. Please pack return items well as this will protect them from any damage in transit. The item/items must reach Motoxparts in new condition.

Please read before sending back for a return, all parts/goods sent back must meet all conditions below

  • Returned items must be enclosed in their original packaging. This includes all boxes, plastic containers, plastic bags, and any other packaging.
  • Items sold in vacuum sealed packaging cannot be returned if they are opened. If non-resalable packaging is not intact, the item is no longer in "new condition".
  • Original packaging that has been torn open or damaged cannot be accepted. These items are no longer in new condition.
  • Original packaging also includes all tags, information booklets, instructions, stickers, etc. Please ensure helmets come back with visor clings, jackets come back with tags attached, and hard parts come back with informational sheets.
  • Please pack your returns securely enough to prevent damage in transit. If we receive a damaged item, we have no way of knowing when or how the damage occurred and will not be able to accept it as a return.
  • To avoid damage and ensure you're store credit, pack items well with good with a solid protective outer packing, if not they can be damage during transit (no store credit). Take care and make sure engine parts are pack so they cannot be bent or damaged such as gaskets and have a good protective packing on both sides, pistons will not come of original packing and have good outer protective packing. This also goes for most parts/goods. If parts/goods cannot be packed well and protect in a shipping bag, we highly recommend packing in a shipping in a box.
  • Include original invoice or other necessary contact information.
  • Not one mark, scratch or damage on any surface, this includes front, back, inside, outside of any item. No dog or cat hair or finger prints in packing.
  • Items such as pistons - if these have tried to be installed and have one mark on the coating/surface or any oil or grease on them these will not be store credit. If a piston has a clip in it or a clip has been installed or rings installed we will not to back no credit. If a piston box is return with even a dirt finger print Motoxparts will not offer a store credit.
  • There will be a shipping cost to send the return item back this will be $10-$20 depends on size and how long it has taken to check the item when returned. (flat shipping rates only apply to items being purchased, it does not apply to returns)
  • Store credits are not done until goods have been returned to Motoxparts, once Motoxparts receive the goods then they are inspected to meeting Motoxparts return conditions. If they do at that time Motoxparts will put a store credit on your account. This full process can take between 3-10 days from when the return goods are received at Motoxparts.
  • If you require other goods urgently (to replace the incorrectly ordered goods being returned) before they have been returned and checked you will have to order the replacements online and pay for them. Or if you would like to wait for goods to be inspected to see if they meet the return conditions let Motoxparts know.
  • If the goods meet the return conditions the price of the goods only will be credited, not the shipping
  • A 20% restock fee will apply to each return item

If you find you have ordered the wrong part: Motoxparts must be contacted within 10 days from when the order was dispatched fro Motoxparts

1A. Please contact Motoxparts asap. In most cases as long as the item is still in brand new condition, in its packaging (2A. term below) , the item will be accepted back for exchange or store credit.

2A. The item needs to be in brand new condition - no marks, no attempts to fit the part etc.

3A. The item will need to be sent back to Motoxparts at the customer's expense. Please send returns by courier track/trace and pack well. If the item is damaged/marked in anyway it will not be accepted back and the customer will have to pay the return cost to have item is sent back.

Make sure details are 100% correct and completely filled when placing a order as Motoxparts cannot change these details. It is unto the customer to make sure there detail are correct not Motoxparts.

Incorrect order/shipping/address details

Make sure details are 100% correct and completely filled when placing a order as Motoxparts cannot change these details. It is up to the customer to make sure all details are 100% (this includes spelling)

If all details are not 100% correct (this includes spelling) the order may get shipped to the incorrect address/person. If this happens due to details being incorrect (this includes spelling) Motoxparts will not be liable for this. It will be up to the customer to find there order and sort out the correct delivery details. Motoxparts will not be involved in this process what so ever.

How to find your order if you have made a delivery address error.

NZC Couriers delivery’s

You can track your order by login into you Motoxparts account this will then take you to the NZC tracking details, you have to click on the link for this to work. You will then have to call NZC and redirect your order to the correct address. Motoxparts cannot and will not do this; this is up to the customer.

NZ Post or non-NZC delivery areas

This applies to NZ Post or non-NZC standard delivery address. If you have made a delivery detail error with these you will just have to wait to see if you receive your order (2-8 days). If you do not it the order will most likely will be lost due to incorrect delivery details. If this is the case Motoxparts will not one bit be liable for these/this missing order. Motoxparts cannot assist in recovering these/this order as there is no track/trace. You will have to contact NZ Post and try and sort it.

New Zealand Rural delivery or non courier address - NZ Post or all non-NZC standard delivery address. Motoxparts cannot be held liable for parcels sent by NZ Post that do not arrive (which is very rare has not happend yet) as there is no way to trace/track goods. On the odd occasion delivery time can be longer than stated, in this case you will just have to wait.

Goods are packed very well, but if damaged in transit by NZ Post Motoxparts will not be liable as NZ Post transit can be very rough. If damaged or lost by NZ Post Motoxparts will not replace goods, you will have to take this up with NZ Post and seek a refund from them. As you have chosen the cheap NZ Post option which does not have any cover what so ever. Instead of the tracked/insured which is covered. This was up to you and Motoxparts cannot help if lost or damaged. Motoxparts only covers goods that are dispatched with NZC Courier.

Australia Post orders under $150 (non-track/tace)

Goods are not tracked or insured and delivery times may vary, we have had I a few cases goods have taken up to take 8 weeks to be deliveried (this is normally around the end of the year or have been held at customs - these are out of Motoxparts control and you will have to take this up with post). If goods are lost or do not show up Motoxparts will not replace goods, you will have to take this up with Post and seek a refund from them.

If an item/items have been ordered incorrectly

Make sure item/items required are 100% correct before completing and paying for an order. Motoxparts does not change items or remove item/items from orders. If incorrect item/items have been ordered, this items/item can be returned to Motoxparts from the receiver for a credit. All return items must meet Motoxparts Return Policy. Motoxparts is not liable for the cost of the return shipping or any other problems that may have occurred due to the customer ordering the incorrect item/items.

Close off time for dispatch of orders is 3.30pm (NZ time) Monday-Friday (Note: below if overloaded). This is as long as the order has been paid for in full and payment has been cleared by Motoxparts. (this will not be the case with bank payment only card)

Note you may place an order at exactly 3.30pm (NZ Time) on your side but Motoxparts may not receive this and pay confirmed until 3.31pm so the order may be dispatched to following day

Bank payments can take 1-2 days to clear (MXP working days/time) this due to the bank not Motoxparts, so please do not email us and ask if you bank payment has cleared. You will just have to wait for a shipping dispatch notification this will let you know your order has been shipped. Motoxparts highly advise card payment for super-fast payment clearing dispatch of goods.

Orders paid for and the payment is cleared by Motoxparts on Fridays before 3.30pm will normally be dispatched that day. You should receive you order that following Monday. Motoxparts does not at all offer a Saturday delivery service so please do not ask about this.

Note: If Motoxparts is overload with orders your order may be dispatched the next Motoxparts working day. 95% of the time if an order is paid for a payment has cleared by 3.30pm (MXP working days NZ time) the order will be dispatched that day. Motoxparts does not work weekends or public holidays.

Missing or non-delivery & Other Info

If your order has been dispatched and you think it has gone missing or has not been delivery please contact Motoxparts as soon as possible. Missing or non-delivery orders must report to Motoxparts within 10 days after the order has been dispatched.

Customers can login their accounts and check there tracking details, this if the order was sent by a courier. We highly advise this to be done. Most NZ post orders will not have a tracking number and cannot be tracked if they go missing; Motoxparts has no control over NZ Post as there is not a tracking number and will not be liable if items go missing sent NZ Post. If items/item go missing or damaged during NZ Post delivery service the customer will have to take this up with NZ Post and make a claim with NZ Post. If there is a problem agreeing to this please purchase elsewhere (This is why Motoxparts highly advises customers to use a NZC drop-off point). All address that are not a registered NZC Courier as a standard delivery is sent NZ Post.

Motoxparts has no control over delivery time of orders sent standard post New Zealand & International, the delivery times given can vary and may take longer and in some cases less.

PRODUCT LIABILITY DISCLAIMER
No warranty of any kind expressed or implied is made respecting the safety of the products sold. Buyer assumes all risk and liability resulting from use of said products.

Motoxparts only supplies parts/product for off road use. Products supplied or sold by Motoxparts are only intended off-road dirt bikes (motorbikes) and are only to be used on off road motorbikes.

Some manufactures may state some of their products may be used in conjunction with a road going vehicle, however Motoxparts states all product sold by Motoxparts are only to be used for off road use. Therefore Motoxparts will not warranty any parts/products used on any road going vehicle/vehicles.

OWNERSHIP
Ownership in the goods supplied remains with Motoxparts until the goods have been paid for in full. Motoxparts has the right to enter the premises of the customer at any time to remove unpaid for goods.

PRICES
Prices are quoted in NZ dollars inclusive of 15%GST and exclusive of shipping charges. Prices are subject to change without notice.

CHANGES TO THIS AGREEMENT
Motoxparts may at any time at its sole discretion change this Agreement, by posting on the website. By using this website after the change is posted you signify your acceptance and agreement.

If returning an item, please email before sending item, if Motoxparts is not notified the goods may be return

Our address for returns is (Very important - Do not send by post as we do not have a post box - the post will send it back to you which will take 2-3 weeks. Only send to Motoxparts by Courier)
Motoxparts
12B John Glenn Ave
Rosedale
Albany 0632
Auckland
New Zealand

TRANSIT/SHIPING DAMAGE

If an order/parts are damaged or parts have been lost when damaged during transit/shipping Motoxparts will not be liable for this. The person’s name that is on the invoice/package will have to than make a claim against the shipping/delivery company for compensation.

Returns must be sent by courier with track and trace.

Please ensure the item his been carefully packed and you have included either a copy of your order form or a note including your name, contact details and order number. Please insure and/or track and trace. Do not return COD as the shipping department cannot accept COD items.payments can be made via credit card, internet banking or by cheque.
Items returned may be subject to a re-stocking fee due to handling costs.

WARRANTY
Motoxparts warranty policy covers our products for 12 months from the purchase date.

Consumer Guarantees Act 1993
The Consumer Guarantees Act sets out the minimum standards for goods sold by Motoxparts. Below is a summary:
Goods must be of acceptable quality
Goods must be fit for their particular purpose.
Goods must match the description given in advertisements or sales brochures, or by the sales assistant.
Goods must match the sample or demonstration model.
Goods must be owned by the consumer, once purchased.

*Commercial use: It is a condition of sale that the Consumer Guarantees Act will not apply if this product is acquired for commercial use.

In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, store credit or replacement.

This guarantee does not cover damage through accident, neglect, wear and tear, incorrect installation or any damage whatsoever after delivery to the purchaser for reasons not related to their state or condition at the time of purchase.

In no event shall Motoxparts' liability extend beyond the repair, replacement or cost of the specific product purchased from Motoxparts. Any claims against the company are limited to the invoice value of the goods and liability for consequential damages are excluded.

End User/Purchaser has full responsibility for ensuring the correct part has been purchased prior to installation. Motoxparts recommends any new replacement part be compared to the old part, prior to installation to ensure it is the correct part. This is standard practice before any new part in installed.

Check all parts before removing form packing. It is the user’s responsibility to inspect and verify the parts/product supplied, dimensions, specifications are correct for what they are intended to be used for, or fitted to.

Due to the nature of performance applications, parts are sold without an express warranty or any implied warranty of merchantability or fitness for a particular purpose.

Engine parts are only covered by warranty if each part installation is performed by a qualified automotive technician and the part must be proven to be a fault. Correct checking procedures and tools must be used when installing engine parts supplied by Motoxparts. If a claim is put forward, all receipts and records of work performed must be produced. Parts claimed to be the cause of a problem will be assessed by a professional independent component failure assessor to investigate properly the cause of any problem.

Motoxparts or any supplier of Motoxparts shall not be liable under any circumstances for any special incidental or consequential damages including, but not limited to, damage, loss of profits or revenue, costs of purchased foods or claims of customers of the purchaser which many arise and /or result from sale or installation of this part.

Installation of parts may adversely affect vehicle manufacturer's warranty coverage.

Motoxparts only supplies parts/product for off road use. Products/parts supplied or sold by Motoxparts are only intended off-road dirt bikes (motorbikes) and are only to be used on off road motorbikes.

Some manufactures may state some of their products may be used in conjunction with a road going vehicle, however Motoxparts states all product sold by Motoxparts are only to be used for off road use. Therefore Motoxparts will not warranty any parts/products used on any road going vehicle/vehicles.

Non-returnable

Graphic decals kits/stickers are a non-returnable item. Be sure fitment is correct for your model/year before you order as these items are a non-returnable item.

SHIPPING INFORMATION

Orders (except rural) being sent within New Zealand are despatched with NZ Couriers for next day targeted delivery*. Orders are sent 'signature required' unless otherwise requested via delivery instructions at checkout. If it is requested an order be 'left at front door' or similar the customer takes responsibility for the delivery of the order as there will be no 'proof of delivery'. It is therefore recommented particularly for high value orders that a signature is obtained. You may have an alternative e.g. work address the order can be sent to.

*Extra large orders to the South Island may be despatched on a 2-day delivery service with Now Couriers.

Rural New Zealand or non courier address customers: Detailed information for rural customers is supplied at checkout, including a rural address checker that we recommend for any customer who suspects their address could be rural. Rural is as defined by NZ Couriers, which may include addresses on the edge of smaller towns (non courier address) etc and can be quite broad depending on your part of the world.

New Zealand Rural delivery or non courier standard delivery address - most is by NZ Post unless the order is large/heavy in some cases may be sent with Now Couriers, who will hand it to your rural postie (most are sent NZ Post). Delivery times can be at least 2-8 days and orders are not sent with track and trace. Motoxparts cannot be held liable for parcels sent by NZ Post that do not arrive (which is very rare has not happend yet) or delivery times. There is no way to trace/track goods New Zealand Rural delivery or non courier address. On the odd occasion delivery time can be longer than stated, in this case you will just have to wait. If you have concerns or need your parcel quickly please consider using a town address or the NZ Couriers drop off point closest to you.

For fast delivery rural customers are advised to use a drop -off point for NZ Couriers (if there is one close by). A list of drop off points can be found at checkout, with the rural delivery information. Or rural customers may have access to a 'town' address to which their order can be sent. If so, orders will be sent with NZ Couriers and this is targeted overnight delivery. At times goods may take longer if NZC have a delivery or system problem.

New Zealand Rural delivery or standard non courier address - NZ Post - Motoxparts cannot be held liable for parcels sent by NZ Post that do not arrive as there is no way to trace/track goods. On the odd occasion delivery time can be longer than stated. You will just have to wait, if goods do not show you will have to contact NZ Post yourself and sort this. Motoxparts will not help as we have no control or tracking so Motoxparts cannot help at all. It was the customers chose to have sent by post (Motoxparts advice against this), so it is their problem as Motoxparts highly advise customers to use a NZC pickup point. Please do not call/email and say my goods have not showed up, as Motoxparts cannot help and will not send out replacements. This is the customers’ problem not Motoxparts as they have agreed to this when the purchase was made. Please Read - If you have concerns or need your parcel quickly please consider using a town address or the NZ Couriers drop off point closest to you.

All address that are not a registered NZC Courier as a standard delivery are sent NZ Post.

Time frames do not including holiday dates. After long weeks or holidays may take 1-2 days

International orders are usually sent with EMS couriers which offers 2-6 days delivery time to most countries. If your order is especially large/ heavy you may be contacted regarding alternative shipping methods and there may be an extra payment required. This will not effect most orders.

Motoxparts does not offer a Saturday delivery service. The reason being at time the couriers are too lazy to delivery on Saturday. We have found even if the $10 Saturday delivery ticket is add the courier may not delivery. So please do not ask for a Saturday delivery service.

Australia Shipping/Customs/Duties:

Some orders can incur customs taxes in Australia. Motoxparts has no control over these taxes and cannot advise what they will be once your parcel has arrived in Australia

All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Motoxparts will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Motoxparts will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.

Orders over $150 - Track/Trace door-door with insurance by air 2-4 working days delivery time for most (some city customers have reported next day delivery). A track/trace number will be emailed as soon as your order has been despatched.

Orders under $150 most are sent standard post by air delivery time for most 3-10 days working days. Standard post is not tracked so a track/trace number is not available. An email will be sent letting you know you order has been shipped. If Motoxparts cannot be held liable for parcels/items that are lost when sent by standard post. None tracked orders are not insured.

Note:If an international order is place of any cost and the order is termed oversize/overweight by Motoxparts, Motoxparts has the right to send the order by either standard air post or air courier post.

Note: Delivery times above are for city addresses if outside these areas shipping times may be longer

See shipping & returns for more information.

For information on our privacy policy please read our privacy policy. click here